1. Visually inspect the cable connections between the computer, the router and/or switch, and the service connection pigtail. The computer, router and/or switch should all have lighted LED’s indicating connectivity. If any device with an LED is not lit, ensure all cables are secured and plugged in.
   
   
2. Ensure Motorola transformer is powered on indicated by a lighted LED, the network cable from the antenna is plugged into the pig-tail, and the pigtail is plugged into the Internet or WAN port of your router, switch, or computer.
   
   
3. If you disconnect the AC pigtail from power or the service connection cable to the antenna, you must allow 2 minutes for the service connection to be restored. During this 2 minute period, our radio must reacquire an RF connection to our tower site and then re-establish an IP network connection. Once these connections have been established, then reset your router. Your router will reacquire a new IP address within 30 seconds. Then reboot your computer or simply request a new IP address to re-establish internet service.
   
   
4. Many connectivity issues are related to network IP addressing. The most common method of address assignment is by DHCP address assignment. HST supports DHCP addressing and will assign a network address directly to your router or computer. If you have a router, first reset power to the router for at least 10 seconds. After the router has rebooted, then restart your computer. This simple procedure will reassign an IP address to your router on the HST network and then your computer thus restoring your internet connection. The order in which you reset your router and then reboot your computer is very important to the success of the IP address assignment and thus restoring service.

If you are unable to restore service by following the steps above, please contact us at 210.892.4478 so we may be notified of a service outage and respond in a timely manner. Please note that our normal support
hours are Monday through Friday, 8am to 5pm. HST owns and operates the radio equipment and tower site infrastructure. Any failures related to our equipment will be restored at no charge. Failures related to routers, switches, computers, etc. that are related to customer owned equipment may be repaired in accordance with our repair service fees. Labor and travel charges may apply.”